COVID-19 UPDATE

In order to protect both customers and Royal Mail staff during the coronavirus outbreak, Royal Mail have now switched to contactless deliveries.

Rather than giving customers hand-held devices to sign for deliveries that require a signature, they will instead log the name of the person accepting the item.

In addition, for items that are too big to fit through the letterbox and for those who are self-isolating, Royal Mail staff have been asked to place the delivery on the doorstep, knock the door, and step back to a safe distance while the customer retrieves their item.

Standard Delivery 2nd Class - £1.50

Royal Mail Standard Delivery is only £1.50 for all orders in the UK.

Orders placed Monday to Thursday should arrive within 3-5 days (excluding Sundays). Orders placed on Friday or at the weekend should arrive within 3-6 days (excluding Sundays).

Delivery: 9am - 5pm.

Deliveries to the Channel Islands and Isle of Man may be subject to delays due to custom checks.

Please note: Delivery lead times are extended over public holidays.

1st Class Standard - £2.50

Royal Mail Standard Delivery is only £2.50 for all orders in the UK.

Orders placed Monday to Thursday should arrive within 1-3 days (excluding Sundays). Orders placed on Friday or at the weekend should arrive within 2-5 days (excluding Sundays).

Delivery: 9am - 5pm.

Deliveries to the Channel Islands and Isle of Man may be subject to delays due to custom checks.

Please note: Delivery lead times are extended over public holidays.

1st Class Recorded - £4.50

Royal Mail 1st Class Recorded Delivery is only £4.50 for all orders in the UK.

Orders placed Monday to Thursday should arrive within 1-3 days (excluding Sundays).

Your order will be delivered by Royal Mail and will need to be signed for. Your tracking number is available on your dispatch confirmation email.

You must be available at the delivery address to accept your parcel, if you are not available to receive your order, a card should be left for you to collect your parcel at your local Royal Mail sorting office.

Next Day Delivery - £6.50

You can have your order delivered by next day delivery to any address in the UK. Your order will be delivered by Royal Mail and will need to be signed for.

Next Day Delivery costs £6.00.

Changes to Special Delivery Guaranteed due to COVID-19
Due to increased absence levels, we’ve reviewed our timed guarantees for Special Delivery Guaranteed by 9am and 1pm services and will make the following changes.

For items posted from Tuesday 31 March 2020 onwards, our guarantee delivery for Special Delivery Guaranteed by 9.00am the next working day will change to by 12.00pm the next working day*. Our guaranteed delivery for Special Delivery Guaranteed by 1.00pm will change to by 9.00pm the next working day*.

Orders placed before 3pm Monday to Thursday will arrive the next day.

Orders placed after 3pm Monday to Thursday will arrive in 2 days.

Orders placed after 3pm on Friday or any time at the weekend will arrive the following Tuesday.

International Delivery

All orders are shipped from the UK. International shipping is charged on a flat rate basis regardless of the weight of your parcel.

Area                      Standard Delivery Times          Standard Costs
Europe                 From 3 days                                £5.00
Rest of World       From 5 days                                £8.00

Returns Policy

If you are not happy with any items in your purchase you can return them within 30 days of the date you received them for a refund.

Pierced jewellery cannot be returned due to hygiene reasons.

The customer must cover the cost of the postage. If you are returning an item because it is damaged or faulty, Henryka will refund your return postage costs.
Any refund will automatically be issued to the card used to make the original purchase

To return an item(s) please complete the returns form enclosed in your parcel with the correct reason code.
All items must be returned in their original condition which includes any packaging.

Returns by Post

VIA ROYAL MAIL ONLY. PLEASE CONTACT ORDERS@HENRYKA.CO.UK IF YOU WISH TO SEND BY ANOTHER SERVICE. 

Please allow 7 days for your parcel to reach us and a further 3-4 days for your card to be refunded. We recommend that you choose 'Recorded Signed For' if you return goods.

•  Keep and include the original packaging with your return.

•  Return all parcels with the despatch note.

•  Please note that pierced jewellery cannot be returned due to hygiene reasons.

•  We will assess the items and the credit/debit card used to place the order online will be refunded.