We do not store credit card details nor do we share customer details with any 3rd parties.
1.2. For the purposes of the Data Protection Act 1998 (Henryka) (‘we’ or ‘us’) is the ‘data controller’ (i.e. the company who is responsible for and controls the processing of your personal data)
1.3. If you have any queries about the policy, please get in touch with us using the contact details set out at [insert link] and we will do our best to answer your questions.
2. Personal Information we may collect about you
2.1. We will collect the following information (“Personal Information”) from you whenever you complete a form online:-
2.1.1 name, gender, date of birth;
2.1.2 e-mail address, postal address, telephone number;
2.1.3 the nature of your query;
2.1.4 the source from which you obtained information about Henryka.
2.2. Although it is not compulsory to give us this information, if you do not then we may not be able to provide you with the full range of services the Site has to offer.
3. Information automatically collected from your computer
3.1. When you visit the Site our web server automatically records your IP address.
We use IP addresses to help us administer the Site.
3.2. We may also gather other non-personal information (from which we cannot identify you) such as the type of your internet browser.
3.3. We use this automatically collected information to:
3.3.1. collect demographic information for aggregation purposes;
3.3.2. help us administer and make improvements to the Site.
4. Use of personal information
4.1. We will use this information in order to:
4.1.1. administer your accounts with us;
4.1.2. process orders or applications submitted by you;
4.1.3. send you information about our products and services;
4.1.4. carry out marketing analysis and make general improvements to our Site;
4.1.5. to obtain your views or comments on the services we provide;
4.1.6. notify you of any changes to the site or our services which may affect you.
4.2. We will not disclose any of your personal information without permission unless we are required by law to do so (for example, if required to do so by a court order, the government or other law enforcement agencies or for the purposes of investigation and/or prevention of fraud or other crime or where it is necessary for the purpose of, or in connection with, legal proceedings or in order to exercise or defend legal rights).
4.3. Transmission of information via the internet is not completely secure, and it is possible that your Personal Information or other information may be accessed or intercepted unlawfully by third parties. Any transmission of information is therefore at your own risk. We will not accept any responsibility for information which is accessed or intercepted unlawfully, without permission or in a manner which is out of our control.
5.1. When you visit the Site we may store some information (commonly known as a “cookie”) on your computer. Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements around the web. Passwords and credit card numbers are not stored in cookies. A cookie helps you get the best out of the Site and helps us to provide you with a more customised service.
5.1.1 so that you do not have to re-enter your details each time you visit the Site.
6. Information about other products and services
6.1 From time to time we may send you information about our goods and services which we think may be of interest to you.
6.2 You can tell us to stop this at any time by sending an e-mail to email@example.com.
6.3 Also, as mentioned above, we may pass your information on to one of our business partners or to other selected third parties to enable them to send you information which may be of interest to you but only if you have given us permission to do so.
You can tell us to stop this at any time by sending an email to firstname.lastname@example.org.
7. Changes to your details
We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, you may do so at any time using the Login feature.
9. Sale of Knives
9.1 The law requires that we take every reasonable precaution to ensure that knives are not sold to persons under the age of 18 years. We reserve the right to use any legal method open to us to establish a genuine age of potential customers in accordance with, and compliance of, the Offensive Weapons Act 1996. This may include a search of publicly available information, such as the Electoral Roll or Directory Enquiries. The results of any such search will be held in the strictest of confidence solely for the purpose of ensuring the validity of age declarations. We will not hold or store in any medium the results of any such search, merely holding an indication on our records that a search has been made for the purposes of age validation.
9.2 In the event that we are unable to identify the genuine age of a potential customer we may request additional information from you. Often, this information can be supplied online in a very informal and non invasive manner. However, on occasions we may need to require physical proof such as a copy of a passport or driving licence. This information will be held in the strictest of confidence solely for the purpose of ensuring the validity of age declarations.
10. Linking to third party websites
10.1. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our Site and recommend that you check the policy of each site you visit and contact its owner or operator if you have any concerns or questions.
10.2. If you linked to this Site from a third party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.
11. Your rights
11.1. You have the right, subject to the payment of a small fee (currently £10) to request access to personal data which we may process about you. If you wish to exercise this right you should:
11.1.1. put your request in writing
11.1.2. include proof of your identity and address (for example a copy of your driving licence or passport and a recent utility bill)
11.1.3. attach a cheque in the amount of £10 made payable to Henryka.
11.1.4. specify the personal data you want access to, including any account or reference numbers which are applicable.
12. Klarna Payment Option
12.1. In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
13. Contact us
13.1. If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by sending an e-mail to us at email@example.com or write to us at
PO BOX 386