Returns

Returns Policy

All items must be in a pristine, unworn and resalable condition. 

Pierced jewellery cannot be returned due to hygiene reasons.

The customer must cover the cost of the postage. If you are returning an item because it is damaged or faulty, Henryka will refund your return postage costs.
Any refund will automatically be issued to the card used to make the original purchase

To return an item(s) please complete the returns form enclosed in your parcel with the correct reason code.
All items must be returned in their original condition which includes any packaging.

Returns by Post

VIA ROYAL MAIL ONLY. PLEASE CONTACT ORDERS@HENRYKA.CO.UK IF YOU WISH TO SEND BY ANOTHER SERVICE. 

Please allow 7 days for your parcel to reach us and a further 3-4 days for your card to be refunded. We recommend that you choose 'Recorded Signed For' if you return goods.

•  Keep and include the original packaging with your return.

•  Return all parcels with the despatch note.

•  Please note that pierced jewellery cannot be returned due to hygiene reasons.

• All items must be in a pristine, unworn and resalable condition.

•  We will assess the items and the credit/debit card used to place the order online will be refunded.